Tecnofacts Privacy Policy

Information We Collect and Why We Collect It

We collect various types of information to provide and continuously improve our services tailored for our customers in Delhi NCR and Aligarh:

Personal Information (Direct Identifiers)

• Contact Details: Your name, email address, phone number, and physical address. (e.g., for service delivery, billing)
• Business Information: Company name, job title, and other professional details (for B2B services)
• Billing & Payment Information: Details required for processing transactions (e.g., credit card number, bank account details – securely processed by third-party payment gateways).
• Service Requirements: Specific needs related to CCTV installation, printer models for rental, or laptop specifications you inquire about.
• Location Data: Necessary for on-site services like CCTV installations and printer maintenance at your Delhi/Aligarh premises.

We only collect personal information that you voluntarily provide to us when you make an inquiry, request a service, place an order, or subscribe to our communications.

Usage & Technical Information (Indirect Identifiers)

• IP Address & Device Information: Internet Protocol (IP) addresses, device type, operating system, and unique device identifiers.
• Browser Data: Type and version of browser used, referrer URL, and exit pages.
• Website Activity: Pages visited, time spent on pages, clickstream data, and navigation paths.
• Cookies & Tracking Technologies: Data collected via cookies, web beacons, and similar technologies (as detailed in our Cookie Policy).

How and Why We Use Your Information

The information we collect from you is utilized for the following legitimate purposes to deliver and improve our technology solutions in Delhi and Aligarh:

• Service Provision & Fulfilment: To provide and maintain our CCTV installation, printer rental, and refurbished laptop services; to process your orders and service requests accurately and efficiently in Delhi/NCR and Aligarh regions.
• Customer Communication: To communicate effectively with you regarding your inquiries, orders, service updates, and to provide comprehensive customer support for our technology services.
• Service Improvement & Personalization: To understand how our website and services are used, allowing us to enhance functionality, content, and personalize your experience for local customers.
• Marketing & Promotions: To send you relevant promotional communications about new products, services, or special offers (only with your explicit consent, where required by law). This may include tailored ads from Google AdSense based on your interests.
• Analytics & Reporting: To perform internal data analysis, research, and reporting to understand market trends and optimize our business operations.
• Security & Fraud Prevention: To monitor and enhance the security of our website and services, detect, prevent, and address technical issues, and protect against fraudulent activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

How We Share Your Information (Third-Party Disclosure)

We may share your personal information with third-party companies and individuals only under specific circumstances and for legitimate business purposes related to providing our services in Delhi and Aligarh:

Service Providers

We engage trusted third-party service providers to perform functions on our behalf and support our operations. These providers have access to your personal information only to the extent necessary to perform their specific tasks and are contractually obligated to protect your data and not use it for any other purpose.

• Payment Processors: For securely handling online transactions (e.g., Razorpay, PayPal for services in Delhi/Aligarh).
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and user behavior.
• Cloud Hosting Services: For secure storage of our website and data.
• Customer Relationship Management (CRM) Systems: To manage customer interactions and support.
• Email Marketing Platforms: (e.g., Mailchimp) for sending newsletters and promotional content, only with your consent.
• Delivery & Logistics Partners: For delivering refurbished laptops or components for CCTV/printer services.

Legal Requirements & Business Transfers

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Data Security Measures for Our Delhi/Aligarh Customers

The security of your personal data is a paramount concern for Tecnofacts. We implement robust technical, administrative, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. We continuously review and update our security protocols.

Our key security measures include:

• Encryption: Utilization of Secure Socket Layer (SSL) technology to encrypt data during transmission between your browser and our servers.
• Access Controls: Strict access controls and authentication mechanisms to restrict access to personal information only to authorized employees who require it for their duties.
• Regular Security Assessments: Conducting periodic security audits, vulnerability testing, and penetration testing to identify and remediate potential weaknesses.
• Secure Storage: Implementing secure storage solutions for digital data, and restricted access for any physical documents at our Delhi office.
• Employee Training: Mandatory and ongoing training for all employees on data protection best practices, privacy laws, and security protocols.

While we employ commercially acceptable means to protect your personal information, it's important to understand that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Cookies and Other Tracking Technologies

As described in detail in our dedicated Cookie Policy, we use cookies and similar tracking technologies (like web beacons and pixels) to monitor activity on our website and to hold certain information. These technologies help us enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements.

You have control over cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, please be aware that if you do not accept cookies, some portions of our website or services may not function properly or provide a personalized experience.

Types of Cookies We Use on Tecnofacts.com

• Essential Cookies: Crucial for the basic operation of the website (e.g., maintaining sessions, remembering cookie consent).
• Analytics Cookies: Collect aggregated, anonymous data about how users interact with the site (e.g., page visits, bounce rate) to help us improve.
• Preference Cookies: Store your settings and preferences (e.g., language choice) for a more convenient browsing experience.
• Advertising Cookies: Used by us and our partners (like Google AdSense) to serve personalized advertisements to you based on your browsing history and interests.

For a comprehensive list of specific cookies and details on how to manage them, please refer to our Cookie Policy.

Your Data Protection Rights (Indian & Global Regulations)

Depending on your location and applicable data protection laws (such as India's upcoming Digital Personal Data Protection Act, and international standards like GDPR where relevant), you may have the following rights regarding your personal information. Tecnofacts is committed to facilitating the exercise of these rights:

• Right to Access: You can request copies of the personal data we hold about you.
• Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure ('Right to be Forgotten'): You can request that we erase your personal data under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data under certain conditions, particularly concerning direct marketing.
• Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

Children's Privacy Protection

Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18 in Delhi, Aligarh, or any other region. Our website and services are designed for a general audience and are not specifically targeted at children.

If you are a parent or guardian and you become aware that your child has provided us with personal information without your verifiable consent, please contact us immediately. Upon learning that we have collected personal information from children without appropriate parental consent, we will take prompt steps to remove that information from our servers and records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, business practices, or service offerings. Any revisions will be effective immediately upon posting the updated Privacy Policy on this page.

We will endeavor to notify you of any significant changes by placing a prominent notice on our website or by other means, such as email, prior to the change becoming effective. We also update the "Last Updated" date at the top of this Privacy Policy with each revision.

You are advised to review this Privacy Policy periodically for any changes to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us About Your Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our data handling practices for our Delhi NCR or Aligarh services, please do not hesitate to contact our dedicated privacy team:

• Email: info@tecnofacts.com
• Phone: +91 9971230279
• Address: 59, Amar Singh Complex, New Delhi 110076, India

We are committed to addressing your inquiries promptly and thoroughly. We aim to respond to all legitimate requests within 7 business days.